Anisa, N.A., Darim, A., Widawati, E., Kristia Gayatri, V. and Widjatmiko, A.G. 2022. Customer dissatisfaction and Electronic Word Of Mouth towards brand switching behavior to Wardah products: Ketidakpuasan Pelanggan Dan Electronic Word Of Mouth Terhadap Perilaku Beralih Merek (Brand Switching) ke Produk Wardah. Procedia of Social Sciences and Humanities. 3, (Jun. 2022), 534-540. DOI:https://doi.org/10.21070/pssh.v3i.130.