Implementation of Digitalization of Banking Services in Improving Customer Satisfaction: Evidence from Bank BJB Bandung: Implementasi Digitalisasi Layanan Perbankan dalam Meningkatkan Kepuasan Nasabah: Bukti dari Bank BJB Bandung. (2026). Procedia of Social Sciences and Humanities, 9, 64-70. https://doi.org/10.21070/bvem0686