Implementation of Digitalization of Banking Services in Improving Customer Satisfaction: Evidence from Bank BJB Bandung: Implementasi Digitalisasi Layanan Perbankan dalam Meningkatkan Kepuasan Nasabah: Bukti dari Bank BJB Bandung. Procedia of Social Sciences and Humanities, [S. l.], v. 9, p. 64–70, 2026. DOI: 10.21070/bvem0686. Disponível em: https://pssh.umsida.ac.id/index.php/pssh/article/view/1093. Acesso em: 19 jul. 2026.