NORA, Liza; KAAMILAH, Nur Afiifah; HARUN, Siti Hafnidar. Determinants of Customer loyalty: service quality and satisfaction: Penentu Loyalitas Nasabah : Kualitas Pelayanan dan Kepuasan. Procedia of Social Sciences and Humanities, [S. l.], v. 3, p. 380–389, 2022. DOI: 10.21070/pssh.v3i.149. Disponível em: https://pssh.umsida.ac.id/index.php/pssh/article/view/149. Acesso em: 4 jul. 2025.