“Implementation of Digitalization of Banking Services in Improving Customer Satisfaction: Evidence from Bank BJB Bandung: Implementasi Digitalisasi Layanan Perbankan Dalam Meningkatkan Kepuasan Nasabah: Bukti Dari Bank BJB Bandung”. 2026. Procedia of Social Sciences and Humanities 9 (July): 64-70. https://doi.org/10.21070/bvem0686.