“The Effect of Service Quality on Customer Satisfaction at Masagung Workshop During a Pandemic Covid 19: Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Bengkel Masagung Dalam Masa Pandemi Covid 19” (2022) Procedia of Social Sciences and Humanities, 3, pp. 395–403. doi:10.21070/pssh.v3i.113.