“Customer Dissatisfaction and Electronic Word Of Mouth towards Brand Switching Behavior to Wardah Products: Ketidakpuasan Pelanggan Dan Electronic Word Of Mouth Terhadap Perilaku Beralih Merek (Brand Switching) Ke Produk Wardah”. Procedia of Social Sciences and Humanities, vol. 3, June 2022, pp. 534-40, https://doi.org/10.21070/pssh.v3i.130.