Knowledge Sharing, Knowledge Use, Knowledge Storage For Banking Employee Performance Improvement
Berbagi Pengetahuan, Penggunaan Pengetahuan, Penyimpanan Pengetahuan Untuk Peningkatan Kinerja Karyawan Perbankan
Keywords:
Knowledge sharing, Knowledge use, Knowledge storage, Conventional Rural Banks
Abstract
The company's competitive advantage can be seen from the implementation of strategic management of the company's performance where there is a role for dynamic capabilities in achieving sustainability. The main challenge for companies in general is to understand and apply knowledge management in the form of work systems, how to share, use knowledge and store knowledge and dispose of knowledge that is not in line with standard company procedures in the banking industry in Sidoarjo, especially Conventional Rural Banks which are also hit by break-even. Covid pandemic. The research method is quantitative explanatory with a population of 51 Conventional BPRs in Sidoarjo who are members of the Perbarindo banking organization (Association of Bank Indonesia) in the East Java region with 150 employees as a sample using Accidental Sampling questionnaires. The samples that were declared eligible were categorized as Teller, Customer Service, Back Office, Accounting, Marketing, Supervisor, Area Manager. Data were tabulated and analyzed with SEM-PLS Wrap 3.0 software with outer model and inner model analysis. In this study did not care about age and gender as well as education. The results showed that knowledge sharing has a very large effect on employee performance with a significance level of t count greater than t table. Increasing knowledge sharing in the banking industry can be an innovative performance behavior and strategic plan in the context of economic recovery during the Covid 19 Pandemic.
References
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[2] Muchiri, M. K., McMurray, A. J., Nkhoma, M., & Pham, H. C. (2020). MAPPING ANTECEDENTS OF INNOVATIVE WORK BEHAVIOR: A CONCEPTUAL REVIEW. The Journal of Developing Areas, 54(4), 33-40. Retrieved from https://www.proquest.com/scholarly-journals/mapping-antecedents-innovative-work-behavior/docview/2315490479/se-2?accountid=46437
[3] Nugraha, A., Irwansyah, & Purwadi. (2021). How digital knowledge sharing affects innovation work behavior and organizational innovation capability in term of sustainability development goals. IOP Conference Series.Earth and Environmental Science, 716(1) doi:http://dx.doi.org/10.1088/1755-1315/716/1/012058
[4] Bassett, L. Y. (2017). The relationship between employee perception of facilitating knowledge retention and learning transfer (Order No. 10638414). Available from ABI/INFORM Global. (1972084836). Retrieved from https://www.proquest.com/dissertations-theses/relationship-between-employee-perception/docview/1972084836/se-2?accountid=46437
[5] Ranihusna, D., Nugroho, A. S., Ridloah, S., Putri, V. W., & Wulansari, N. A. (2021). A model for enhancing innovative work behavior. IOP Conference Series.Earth and Environmental Science, 747(1) doi:http://dx.doi.org/10.1088/1755-1315/747/1/012039
[6] Rezaei, F., Khalilzadeh, M., & Soleimani, P. (2021). Factors affecting knowledge management and its effect on organizational performance: Mediating the role of human capital. Advances in Human - Computer Interaction, 2021 doi:http://dx.doi.org/10.1155/2021/8857572 Influencing factors on knowledge management for organizational sustainability. (2021). Sustainability, 13(3), 1497. doi:http://dx.doi.org/10.3390/su13031497
[7] Shah, S. I., Shahjehan, A., Afsar, B., Sajjad, A. A., & Bilal, B. S. (2020). The dynamics of leader technical competence, subordinate learning, and innovative work behaviors in high-tech, knowledge-based industry: Znanstveno-strucni casopis. Ekonomska Istrazivanja, 33(1), 623-638. doi:http://dx.doi.org/10.1080/1331677X.2019.1699140
[8] Shu-pei Tsai. (2018). Innovative behaviour of knowledge workers and social exchange attributes of financial incentive: Implications for knowledge management. Journal of Knowledge Management, 22(8), 1712-1735. doi:http://dx.doi.org/10.1108/JKM-07-2017-0293
[9] Stoffers, J., Hendrikx, K., Habets, O., & van der Heijden, B. (2020). Employability and innovative work behaviours in SMEs in a euroregion: A cross-national comparison between belgium and the netherlands. Personnel Review, 49(1), 167-187. doi:http://dx.doi.org/10.1108/PR-10-2018-0387
[10] Soo, K. (2006). Why workers share or do not share knowledge: A case study (Order No. 3204539). Available from ABI/INFORM Global. (305309550). Retrieved from https://www.proquest.com/dissertations-theses/why-workers-share-do-not-knowledge-case-study/docview/305309550/se-2?accountid=46437
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[12] Smoyer, E. W. (2009). Identifying knowledge sharing relationships in the telecommunication industry (Order No. 3393576). Available from ABI/INFORM Global; Publicly Available Content Database. (305123249). Retrieved from https://www.proquest.com/dissertations-theses/identifying-knowledge-sharing-relationships/docview/305123249/se-2
[13] Smith, T. I. (2008). An investigation into the impact of information technology bank examiners' community knowledge sharing sessions on their individual performance (Order No. 3330517). Available from ABI/INFORM Global. (304811923). Retrieved from https://www.proquest.com/dissertations-theses/investigation-into-impact-information-technology/docview/304811923/se-2?accountid=46437
[14] Humble, D. B. (2014). Knowledge adoption practices among ASQ members: An assessment of culture, infrastructure, and personnel (Order No. 3608821). Available from ABI/INFORM Global. (1496772407). Retrieved from https://www.proquest.com/dissertations-theses/knowledge-adoption-practices-among-asq-members/docview/1496772407/se-2?accountid=46437
[15] Buzan, L. R. (2005). The relationship among cultural distance, social ties, and tacit knowledge sharing in a multinational corporation (Order No. 3194290). Available from ABI/INFORM Global. (305359140). Retrieved from https://www.proquest.com/dissertations-theses/relationship-among-cultural-distance-social-ties/docview/305359140/se-2?accountid=46437
[16] Roth, A. E. (2016). Knowledge sharing intentions in wholesale distribution organizations (Order No. 3745678). Available from ABI/INFORM Global. (1756653359). Retrieved from https://www.proquest.com/dissertations-theses/knowledge-sharing-intentions-wholesale/docview/1756653359/se-2?accountid=46437
[17] Wood, C. (2005). An empirical examination of factors influencing work -unit knowledge management effectiveness in organizations (Order No. 3201107). Available from ABI/INFORM Global. (305354001). Retrieved from https://www.proquest.com/dissertations-theses/empirical-examination-factors-influencing-work/docview/305354001/se-2?accountid=46437
[18] Alexander-Phifer, S. (2016). Communicating performance expectations within organizations and its effect on intention to stay (Order No. 10164306). Available from ABI/INFORM Global. (1845002234). Retrieved from https://www.proquest.com/dissertations-theses/communicating-performance-expectations-within/docview/1845002234/se-2?accountid=46437
[19] Khumalo, F. (2012). The tacit knowledge transfer process: How middle managers facilitate knowledge sharing in organizations (Order No. 3512454). Available from ABI/INFORM Global. (1024140265). Retrieved from https://www.proquest.com/dissertations-theses/tacit-knowledge-transfer-process-how-middle/docview/1024140265/se-2?accountid=46437
[20] Young, C. J. (2016). Knowledge management and innovation on firm performance of united states ship repair (Order No. 10042541). Available from ABI/INFORM Global. (1775510079). Retrieved from https://www.proquest.com/dissertations-theses/knowledge-management-innovation-on-firm/docview/1775510079/se-2?accountid=46437
Published
2022-07-18
How to Cite
Sumartik, hariasih, M., Sukma Nirwana, N. Q., Mariani, A., & Mahendra, D. P. (2022). Knowledge Sharing, Knowledge Use, Knowledge Storage For Banking Employee Performance Improvement: Berbagi Pengetahuan, Penggunaan Pengetahuan, Penyimpanan Pengetahuan Untuk Peningkatan Kinerja Karyawan Perbankan. Procedia of Social Sciences and Humanities, 3, 1416-1422. https://doi.org/10.21070/pssh.v3i.341
Section
Articles
Copyright (c) 2022 Sumartik, Misti hariasih, Nihlatul Qudus Sukma Nirwana, Anti Mariani, Danar Putra Mahendra
This work is licensed under a Creative Commons Attribution 4.0 International License.
