Analysis of Technical Competence, Work Ethics and Product Knowledge in improving the welfare of BJB Bandung bank employees
Analisis Kompetensi Teknis, Etika Kerja dan Product Knowledge dalam meningkatkan kesejahteraan karyawan bank BJB Bandung
DOI:
https://doi.org/10.21070/kj008r18Keywords:
Technical Competence, Work Ethics, Product Knowledge, Employee Welfare, Qualitative MethodsAbstract
General Background: Modern human resource management recognizes employees as knowledgeable assets whose well-being ensures sustainable organizational success. Specific Background: Bank BJB Bandung faces intense banking competition requiring skilled human resources to meet institutional targets and maintain employee support. Knowledge Gap: Existing banking studies predominantly employ quantitative approaches focusing on employee performance rather than examining qualitative perceptions of technical competence, work ethics, and product knowledge as drivers of employee well-being. Aims: This study aims to examine how technical skills, work ethics, and product knowledge contribute to improving employee welfare at Bank BJB Bandung. Results: Findings indicate that technical competence reduces technostress and boosts career growth, work ethics foster a supportive organizational culture, and product knowledge improves customer service while securing financial rewards. Novelty: This qualitative investigation uniquely applies the Job Demands-Resources model to evaluate how operational capabilities and ethical standards protect banking staff from job strain and elevate overall well-being. Implications: Banking institutions must continuously implement targeted training programs, reinforce ethical values, and expand product understanding to optimize workforce quality and employee welfare.
Highlights:
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Technical skills reduce job demands and increase task execution speed for staff.
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Professional values establish a supportive organizational environment and build trust.
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Product understanding supports target achievement and improves financial rewards.
Keywords: Technical Competence, Work Ethics, Product Knowledge, Employee Welfare, Qualitative Methods
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